Shipping Policy
Thank you for choosing ourootd.com , This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products ordered from our website.
Order Processing: Upon receiving your order, we will process it within [7] business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Costs: We offer various shipping methods to accommodate your needs. The available options and associated costs will be displayed during the checkout process. Shipping costs may vary depending on the destination, weight, and dimensions of the package.
Shipment Tracking: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
Delivery Time: The estimated delivery time depends on the shipping method selected and the destination address. Please note that these are estimated timeframes, and actual delivery times may vary due to factors beyond our control, such as customs procedures or unforeseen delays during transit.
International Shipping: We offer international shipping to select countries. However, please be aware that additional customs duties, taxes, or fees may apply upon importation. These charges are the responsibility of the recipient and are not included in the shipping cost paid at the time of purchase.
Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
Order Status and Support: If you have any questions or concerns regarding the status of your order, please contact our customer support team using the contact information provided in the "Contact Us" section.
Order Modifications or Cancellations: If you need to modify or cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request, but once an order has been shipped, modifications or cancellations may no longer be possible.
Damaged or Lost Shipments: In the rare event that your shipment arrives damaged or is lost in transit, please contact our customer support immediately. We will work with you to resolve the issue and arrange for a replacement or refund, depending on the circumstances.
Order Processing: Upon receiving your order, we will process it within [7] business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Costs: We offer various shipping methods to accommodate your needs. The available options and associated costs will be displayed during the checkout process. Shipping costs may vary depending on the destination, weight, and dimensions of the package.
Shipment Tracking: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
Delivery Time: The estimated delivery time depends on the shipping method selected and the destination address. Please note that these are estimated timeframes, and actual delivery times may vary due to factors beyond our control, such as customs procedures or unforeseen delays during transit.
International Shipping: We offer international shipping to select countries. However, please be aware that additional customs duties, taxes, or fees may apply upon importation. These charges are the responsibility of the recipient and are not included in the shipping cost paid at the time of purchase.
Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
Order Status and Support: If you have any questions or concerns regarding the status of your order, please contact our customer support team using the contact information provided in the "Contact Us" section.
Order Modifications or Cancellations: If you need to modify or cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request, but once an order has been shipped, modifications or cancellations may no longer be possible.
Damaged or Lost Shipments: In the rare event that your shipment arrives damaged or is lost in transit, please contact our customer support immediately. We will work with you to resolve the issue and arrange for a replacement or refund, depending on the circumstances.